Larger aircraft for Envoy: More birds on the horizon
We’re pleased to share that American Airlines Group will add 15 Embraer 170 (E170) aircraft and assign them to Envoy starting in November. These aircraft are in addition to the…
Killeen/Fort Hood community holds joint emergency drill
Earlier this year, the Envoy team at Killeen-Fort Hood Regional Airport (GRK) took part in a joint emergency drill with the City of Killeen and Fort Hood. The drill was…
Beaumont celebrates second Customer Cup win
In March 2020, the Envoy team in Beaumont, Texas (BPT) celebrated the station’s first Customer Cup win for outstanding operational performance and customer satisfaction. Two years and one pandemic later,…
Industry-Transforming pay for Envoy pilots
We're pleased to announce a new agreement with Air Line Pilots Association (ALPA), which includes industry-leading pilot pay rates, a Pilot Supply Premium through Aug. 2024 and contract term through…
Here’s to our 1Q22 Customer Cup winning stations!
The results for the first quarter of 2022 (1Q22) are in, and we’re pleased to share that American awarded Envoy teams in Beaumont, Texas (BPT) and Laredo, Texas (LRD) with a 1Q22 Customer Cup…
Team XNA doubles down on the Customer Cup
When the American Airlines Customer Cup – the company’s traveling prize for airport operational performance and customer satisfaction – returned for the third quarter of 2021 (3Q21), team XNA was…
The Customer Cup returns to the Little Apple
With just 20 employees, the Envoy team in Manhattan, Kansas (MHK) are a tight knit team. After coming close multiple times over the years, operational performance and customer satisfaction all…
Appleton celebrates first Customer Cup win
The Envoy team in Appleton, Wisconsin (ATW) has come a long way. From the station’s successful and smooth opening in July 2017, through chilly Wisconsin winters, hot summers, Oshkosh air…
New referral bonus for Customer Services employees at select locations
Know someone who already works for Envoy? Ask them for their Employee ID and include it on your Customer Services job application and they'll receive a $1,000 bonus when you…
A very special Embraer 170 lands at Envoy
Today is National Aviation Day, and this year, Envoy is going all out. To honor Envoy’s rich history and the founding airlines that came together to become American Eagle Airlines…