Posts by Adam Simmons

The Envoy President’s Award recognizes individual employees who represent the best of Envoy, consistently going above and beyond – for customers and colleagues alike. Nominated by their peers and selected…

When a flight from West Palm Beach (PBI) to New York (LGA) was cancelled due to weather in the Northeast, a customer trying to get home was rebooked first out…

The Federal Aviation Administration (FAA) routinely audits the records of airline Drug and Alcohol screening programs to ensure they are following all required safety procedures. After more than 6,500 test…

This week, Envoy hosted 50 members of the Regional Airline Association (RAA) at our headquarters Training Center, in town to attend the Advanced Qualification Program (AQP) Working Group meeting. AQP…

It’s been another brutal winter in the Midwest, with weather repeatedly impacting our Chicago hub operation. One customer whose flight was cancelled took time to recognize Envoy Passenger Service Agent…

Some people just instinctively know how to help. When a customer’s father needed emergency heart surgery, he urgently needed to get to Albuquerque to be at his father’s side. Landing…

A seasoned traveler – who specializes in hiring managers and identifying strong team leaders – recently wrote in to recognize Envoy Lead Station Agent Renee Rastoskey in Kalamazoo (AZO) for…

The Envoy team in Nashville gathered to show their pride in a job well done! Shown here (front row) are David McCray, Drew Owen, Victoria Mills, Virgie George, Elias Kebret…

When Chicago was hit with nearly 20 inches of snow recently – the fifth largest snowstorm ever to hit the city – it slowed Envoy’s operation down dramatically. While the…

Air travel can be hectic, and it’s easy to misplace even the most valuable personal items – cell phones, tablets, wallets, etc. Luckily for one customer, the Envoy team in…