american airlines – Page 9

Sheep dogs and friendship, going above & beyond in CID

By Roberto Aguilar January 2, 2019BlogNo Comments

Our front line and customer service employees know a thing or two about elevating the everyday experience for our passengers. Most importantly, their attentiveness is genuine, not manufactured. Such is…

Envoy adds new destination in Mexico

By envoy December 31, 2018NewsNo Comments

On Dec. 19, American Airlines launched new service from Dallas/Fort Worth International Airport (DFW) to Xoxocotlán International Airport (OAX) in Oaxaca, Mexico. The new route will be served by Envoy…

Team Redmond wins second Customer Cup in 2018

By envoy December 21, 2018BlogNo Comments

The Envoy breakroom at Redmond Municipal Airport (RDM) is so small it can fit inside an overhead bin. Okay, maybe not that small, but it’s definitely an intimate space. However…

A second chance to shine, Envoy manager advances career

By Roberto Aguilar December 18, 2018BlogNo Comments

Shirrie Serrioz can easily be spotted in Dallas-Fort Worth International Airport (DFW) Terminal B wearing her sharp-looking outfits and beaming her thousand-watt smile, Walkie-Talkie always in hand. As a shift…

Guest Blog: First Officer Richie Mercado lauds Envoy RTP

By Roberto Aguilar November 26, 2018BlogNo Comments

I cannot explain how much I’ve loved my transition from the U.S. Army to the airlines through the Envoy Rotor Transition Program (RTP). It has been an amazing experience and…

Guest Blog: Captain Jason Moll on education and dedication

By envoy November 12, 2018BlogNo Comments

“Education is not preparation for life; education is life itself.”- John Dewey, philosopher and psychologist Where It All Began It was third grade, and I’m playing four-square during recess holding the…

Hub Spotlight: Los Angeles International Airport

By envoy November 6, 2018BlogNo Comments

Soaring against the headwinds into Los Angeles International Airport (LAX), with the sun shining across rows of palm trees, sandy beaches, and endless traffic, you can’t help but sense the…

Born to fly and ready to race, Envoy pilot takes on Reno

By envoy October 9, 2018BlogNo Comments

Before he could even drive a car, he could fly a plane. On his sixteenth birthday, Envoy First Officer Paul Downing soloed his first flight. At this point in his…

Supporting military and veterans, Envoy joins Red Tails Air Show

By Roberto Aguilar September 14, 2018BlogNo Comments

From a mile away, a sound like cracking lightning began roaring louder and louder to a crescendo of a thunderous boom. All eyes turned toward the F-16 Fighting Falcon piercing…

Medford team wins Customer Cup in first year of service

By envoy September 6, 2018NewsNo Comments

The giant, silver, and shining Customer Cup proudly displayed in the middle of the conference table served as the centerpiece for the Medford team’s celebration meal. Remove the airport setting,…