Lexington takes home Customer Cup for record third time
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands…
Envoy pilot races “on a wire” in Reno
For miles, there's nothing but oil derricks and blue sky, and then Joseph Clark takes a turn into the parking lot of an old warehouse complex. The long, aluminum-sided buildings…
Celebrating Kids Aviation Day at Envoy Headquarters
On August 10, children of Envoy Headquarters (EHQ) employees were invited to visit Envoy's campus for Envoy Kids Aviation Day. “We had a wide range of activities for the kids to enjoy, as…
Envoy agent performs Heimlich, wins Real American Hero award
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he…
Over summer, Envoy Interns gain experience and knowledge
During the 2017 summer, twelve interns from colleges around the U.S. worked in various departments at Envoy Headquarters in Irving, Texas. For ten weeks, they were heavily involved in a wide array…
Finding value on her own time
There are those who are happy staying in their lane, never asking too much of themselves and content with their stationary position. And then there are those who have long…
Envoy is open for success in Appleton
The brand-new team at Appleton International Airport (ATW) has waited weeks in anticipation of this day. Like a group of children looking in the pet store window, they watched as…
My Envoy Story: Captain Owen Cotto
For 26 years, Envoy Captain Owen Cotto has worked for American Airlines in nearly every capacity possible. He’s seen the operation from basically every viewpoint: from the ramp, the gate,…
Envoy After Hours: Dispatcher Donnie Hackett aka “Mr. Midnight”
In Irving, Texas around midnight, there aren’t many businesses that are open apart from your all-night diners, never-closed superstores and 24-hour hamburger joints. But at Envoy Headquarters, the aircraft dispatchers…
A Perfect Fit in Little Rock
Last year, Envoy announced that it would be opening a much needed maintenance base in Little Rock, Arkansas (LIT) to support our growing fleet of Embraer 175 (E175) regional jets.…