Abilene and the return of the Customer Cup
Some things never change. Sure, it’s been more than a year since the American Airlines Customer Cup has been handed out, and there may be new faces working at ticket…
Team Redmond wins second Customer Cup in 2018
The Envoy breakroom at Redmond Municipal Airport (RDM) is so small it can fit inside an overhead bin. Okay, maybe not that small, but it’s definitely an intimate space. However…
Lexington takes home Customer Cup for record third time
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands…