Tea and planes, gateways to the world
As a child, Jerin Charles says she dreamed of seeing the world. As a part-time Lead Agent at Maurice Bishop International Airport (GND) — in the island nation of Grenada…
Envoy team in Miami spends time with Very Important Passenger
For any airline there are special passengers that need expert assistance and attention, and whether they are frequent flyers, military veterans or people with autism, Envoy goes the extra mile…
Silver Linings: Lead Agent and his non-profit provide relief to area families
Cover photo: The Rickenbacker-Woods Foundation kids take part in an outdoor literacy class. (Photo courtesy of Michael Aaron. Taken in September 2019.) All over Envoy we have employees that are…
Silver Linings: A little goes a long way with GRR food pantry
Cover photo: Envoy Customer Services Agents at Gerald R. Ford Airport in Grand Rapids, Mich. During the COVID-19 crisis, Michigan has been one of the hardest hit states in the…
Silver Linings: HOU Agent delivers food to children
Cover photo: Houston Hobby Airport Lead Agent John Laboy with a trunk full of meals to deliver to children in need. As a result of school closures, restaurants closing their…
Silver Linings: All across Envoy, people are pitching in and making masks
Cover photo: Envoy Safety Analyst Myrna Fletcher makes masks in her home studio. People around the world are joining the effort to flatten the curve in droves. With protective face masks being…
Silver Linings: MIA Lead Agent sends some care
James McKnight works in busy Miami International Airport (MIA) as an Envoy Customer Services Lead Agent, and every day he sees thousands and thousands of people. In such a fast-moving…
60 Second Interview: DFW Manager Maria Mayoli
In celebration of Women’s History Month, we’re sharing a series of sixty-second interviews from the women employees and leaders all across the Envoy operation. For this installment, we hear from…
Envoy Flight Attendant: New job, new adventure
Flight Attendant Lance Smith says he chose to become a flight attendant for many reasons -- his experience in high-end retail and fulfilling a longtime dream of his mother. The…
Guest Blog: Crossing Over (to the other side of the counter)
By Envoy Agent Cyndi Glidewell What does an Executive Platinum, 3-million-miler do when the project ends? I’d heard stories of how hard it can be to adjust to life off…