customer service – Page 2

60 Second Interview: Flight Attendant Instructor Donna Levy

By Roberto Aguilar February 13, 2020BlogNo Comments

In celebration of Black History Month, we’re sharing a series of sixty-second interviews from the African-American employees and leaders all across the Envoy operation. For this installment, we hear from Donna Levy, a Flight Attendant…

Compassionate teamwork helps passenger in need

By envoy January 24, 2020BlogNo Comments

Those on the outside of aviation looking at our employees in customer service, maintenance, flight crews and beyond, aren’t always seeing the full story. Each person that calls aviation their…

Envoy says ‘Goodbye’ to the Canadair 700, and ‘Hello’ to an all-Embraer fleet

By Roberto Aguilar December 13, 2019BlogNo Comments

As we say a fond farewell to Bombardier’s Canadair 700 (CRJ-700) from our fleet, we’d like to reflect on what the aircraft has meant for Envoy and how it came…

Video: Envoy agent gives back and pays it forward

By Roberto Aguilar December 2, 2019BlogNo Comments

In 2008, just days before Thanksgiving, Chicago Envoy Agent Luz Ciupeiu and her family were driving home and noticed a lot of commotion and fire engines on their street. Luz…

Double the Heroes in Northwest Arkansas

By Roberto Aguilar October 16, 2019BlogNo Comments

When trouble strikes, sometimes there’s no time for thinking; just doing. That's when heroes emerge. At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were…

60-Second Interview: Miami VP Migdoel Rosa

By Roberto Aguilar October 9, 2019BlogNo Comments

In celebration of Hispanic & Latino Heritage Month, we’re sharing a series of sixty-second interviews from our Hispanic & Latino Leaders, all across the Envoy operation, who have been a large…

60-Second Interview: Miami VP Migdoel Rosa

By envoy October 9, 2019BlogNo Comments

In celebration of Hispanic & Latino Heritage Month, we’re sharing a series of sixty-second interviews from our Hispanic & Latino Leaders, all across the Envoy operation, who have been a large…

Michelle Qualls, taking the lead on Leadership Culture at Envoy

By envoy October 3, 2019BlogNo Comments

“What you leave behind is not what is engraved on stone monuments, but what is woven into the lives of others.” ~ Pericles, ancient Greek statesman If you ever get…

Michelle Qualls, taking the lead on Leadership Culture at Envoy

By Roberto Aguilar October 3, 2019BlogNo Comments

“What you leave behind is not what is engraved on stone monuments, but what is woven into the lives of others.” ~ Pericles, ancient Greek statesman If you ever get…

From Jackson to Lima, Envoy Agent links learning languages to personal growth

By Roberto Aguilar September 16, 2019BlogNo Comments

Cover Photo: Khalita Hicks (second from left) with her fellow Customer Service Agents at Jackson International Airport. What does working for Envoy and learning to speak Quechua, the four-thousand-year-old language…