customer service – Page 3

Envoy Finance Team leans in at The Gatehouse in Irving, Texas

By Roberto Aguilar August 23, 2019BlogNo Comments

Beyond our commitment to safety, reliability and customer satisfaction, Envoy is dedicated to serving the communities where we live and work. Whether we’re chartering flights for our military heroes, providing…

Video: Father’s Day at 30,000 feet

By Roberto Aguilar June 14, 2019BlogNo Comments

Some might say a person’s love for aviation is hereditary. It’s in their genetic make-up, passed down from generation to generation – this is certainly true about the Scott family.…

Celebrating Our Outstanding Flight Attendants

By envoy June 13, 2019BlogNo Comments

On Wednesday, June 5, we recognized 15 Envoy Flight Attendants at the 2018 Outstanding Flight Attendant (OFA) award luncheon at the C.R. Smith Museum in Fort Worth, Texas. OFA awards are…

Envoy and American open 15 new gates at DFW Airport

By envoy May 3, 2019NewsNo Comments

Today marks the beginning of a new era in the long history of Envoy. Together with American Airlines and Dallas-Fort Worth International Airport (DFW), we have launched operations at the…

Envoy Travel: All you can ‘EET’

By envoy April 1, 2019BlogNo Comments

It’s an age-old saying that nothing brings people together quite like a delicious meal. At George Bush Intercontinental Airport (IAH) in Houston, Tex., Envoy employees have taken the tradition to…

2019 WAI Conference: Learning from today and exploring the future

By Roberto Aguilar March 21, 2019BlogNo Comments

The world of aviation isn’t as big as most think. Every airport you visit, every conference you attend, you eventually see a lot of the same people. However, the aviation…

New Envoy GMs reflect on leadership and opportunity

By envoy March 20, 2019BlogNo Comments

Three new Envoy General Managers; (left to right) Derrick Ford, Cody Engdahl and Sidney Babin Envoy has always believed in developing our people and providing ample opportunity for personal and…

Sixty-Second Interview: Sylvester Holmes

By Roberto Aguilar February 12, 2019BlogNo Comments

In celebration of Black History Month, we are sharing some quick interviews from some of our African-American Leaders across all work groups throughout the Envoy system. For this edition, we have…

Olympian and Envoy Agent Jordin Andrade, ready for Tokyo games

By envoy February 4, 2019BlogNo Comments

Cover Photo: Jordin Andrade on the track at the 2016 Olympics in Rio de Janeiro. (Instagram, @jhurdles) Envoy has many employees that live double lives; meaning that not only are…

Sheep dogs and friendship, going above & beyond in CID

By Roberto Aguilar January 2, 2019BlogNo Comments

Our front line and customer service employees know a thing or two about elevating the everyday experience for our passengers. Most importantly, their attentiveness is genuine, not manufactured. Such is…