customer service – Page 5

For the love of the ramp with Steffond Johnson

By envoy April 25, 2018BlogNo Comments

Steffond Johnson plays team ball. Whether he’s loading bags on a plane, delivering Thanksgiving turkeys to families in need, or supporting his Ivy-League educated children, the Envoy Fleet Service Clerk…

Envoy employee goes from the ramp to the flight deck

By envoy April 6, 2018BlogNo Comments

Last year, Envoy introduced the Career Advancement Program (CAP) to encourage non-pilot Envoy employees to reignite their passion for flight. Some employees who had already received their Commercial Pilot's License,…

Guest Blog: It’s a small, small world

By Roberto Aguilar April 6, 2018BlogNo Comments

Life is full of little coincidences, and sometimes the uncanny is so funny you have to share it. Recently, Envoy General Manager Karen Strawder shared a story from Stillwater Regional Airport…

2018 WAI Conference: Common bonds for a better future

By Roberto Aguilar March 30, 2018BlogNo Comments

The International Women in Aviation Conference is always a fun collaboration of women and men coming together to reach a very important common goal – inspire women and girls to…

Women With Wings: DFW Operations – Part Three

By envoy March 30, 2018BlogNo Comments

Missed part one and two? Catch them here and here. In the DFW control center, their main function is to orchestrate the aircraft traffic coming in and out of the…

Guest Blog: ‘From Strangers to Family’ Poem

By envoy March 28, 2018BlogNo Comments

For over a month, flight attendant trainees spend almost every waking hour together studying, training, laughing and learning. At our most recent Flight Attendant graduation, newly-minted Flight Attendant Amanda Priddy shared…

Santa Barbara wins first American Airlines Customer Cup

By envoy March 13, 2018BlogNo Comments

There’s nothing quite like coastal California, with its majestic mountains, sea breezes and vibrant flora. At Santa Barbara Municipal Airport (SBA), all of these fantastic qualities are on full display.…

Embracing differences with First Officer Jakob Barnard

By Roberto Aguilar February 28, 2018BlogNo Comments

Sometimes when evaluating an airline like Envoy, it can seem that the only things that matter are the airplanes, performance metrics and getting passengers to their destinations on time and…

Heroes in Cedar Rapids

By Roberto Aguilar February 21, 2018BlogNo Comments

On Wednesday, February 14, the Envoy team in Cedar Rapids (CID) gathered for a mystery ‘all-hands’ meeting. “We’ve come a long way as a team, and this is a story…

Women With Wings: DFW Operations – Part One

By envoy January 8, 2018BlogNo Comments

From corner to corner lining every wall, desk and table, computer monitors light up the room of the Dallas-Fort Worth International Airport (DFW) Virtual Control Center. The screens cover the room in a…