Envoy agent performs Heimlich, wins Real American Hero award
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he…
Over summer, Envoy Interns gain experience and knowledge
During the 2017 summer, twelve interns from colleges around the U.S. worked in various departments at Envoy Headquarters in Irving, Texas. For ten weeks, they were heavily involved in a wide array…
Flight attendant duo makes the best of every trip
In the cabin of an Embraer 175, two best friends are having the time of their life. They’re meeting new people, entertaining cute children and cracking jokes. Luckily for Donna…
Envoy is open for success in Appleton
The brand-new team at Appleton International Airport (ATW) has waited weeks in anticipation of this day. Like a group of children looking in the pet store window, they watched as…
Firsthand Account: 2017 Brookshire’s Heroes Flight (Day 2)
My first trip ever to Washington D.C. was finally happening. I had been waiting months for this opportunity to cover the legendary, iconic and perfectly photogenic metropolis. Yet, not only…
Firsthand Account: 2017 Brookshire’s Heroes Flight (Day 1)
My first trip ever to Washington D.C. was finally happening. I had been waiting months for this opportunity to cover the legendary, iconic and perfectly photogenic metropolis. Yet, not only…
Envoy After Hours: Overnight Cabin Cleaning in Memphis
Detail, detail and more detail – this is the constant theme for overnight cabin-cleaning operations at Memphis International Airport (MEM). Attention to detail, scrutiny, double-check, close inspection and consistency are…
Finding Family, two Envoy Passenger Service Agents become more than coworkers
What if your favorite coworker was more than just a friend? What if that friend was actually family? Crystal Roberts and Maria Powell are the best of work friends. They…
Superstar Employee: Lead Airport Agent Skyler Reynolds
"A one-person band is a musician who plays a number of instruments simultaneously using their hands, feet, limbs and various mechanical and/or electronic contraptions." - Wikipedia In the Midland International…
A Real American Hero at DFW
“Can anyone help?!” someone screamed across the terminal. Without flinching, Envoy Lead Agent Presad Rennie ran over and saw a customer holding a choking toddler. Taking the child from his…