Silver Linings: MIA Lead Agent sends some care
James McKnight works in busy Miami International Airport (MIA) as an Envoy Customer Services Lead Agent, and every day he sees thousands and thousands of people. In such a fast-moving…
Santa Barbara wins first American Airlines Customer Cup
There’s nothing quite like coastal California, with its majestic mountains, sea breezes and vibrant flora. At Santa Barbara Municipal Airport (SBA), all of these fantastic qualities are on full display.…