Envoy stores clerk uses art to transform his life
“Not all those who wander are lost.” ~ J.R.R. Tolkien For much of his adult life, Maintenance Stores Clerk Ben Moore moved around, didn’t have much and worked to survive.…
RTP Newsletter: Q4 2018
With 2018 coming to a close, it's time to review this year's progress in RTP. From new initiatives to new planes, we are proud to run a program that…
Sheep dogs and friendship, going above & beyond in CID
Our front line and customer service employees know a thing or two about elevating the everyday experience for our passengers. Most importantly, their attentiveness is genuine, not manufactured. Such is…
Envoy adds new destination in Mexico
On Dec. 19, American Airlines launched new service from Dallas/Fort Worth International Airport (DFW) to Xoxocotlán International Airport (OAX) in Oaxaca, Mexico. The new route will be served by Envoy…
Team Redmond wins second Customer Cup in 2018
The Envoy breakroom at Redmond Municipal Airport (RDM) is so small it can fit inside an overhead bin. Okay, maybe not that small, but it’s definitely an intimate space. However…
A second chance to shine, Envoy manager advances career
Shirrie Serrioz can easily be spotted in Dallas-Fort Worth International Airport (DFW) Terminal B wearing her sharp-looking outfits and beaming her thousand-watt smile, Walkie-Talkie always in hand. As a shift…
Guest Blog: First Officer Richie Mercado lauds Envoy RTP
I cannot explain how much I’ve loved my transition from the U.S. Army to the airlines through the Envoy Rotor Transition Program (RTP). It has been an amazing experience and…
Guest Blog: Captain Jason Moll on education and dedication
“Education is not preparation for life; education is life itself.”- John Dewey, philosopher and psychologist Where It All Began It was third grade, and I’m playing four-square during recess holding the…
Hub Spotlight: Los Angeles International Airport
Soaring against the headwinds into Los Angeles International Airport (LAX), with the sun shining across rows of palm trees, sandy beaches, and endless traffic, you can’t help but sense the…
Born to fly and ready to race, Envoy pilot takes on Reno
Before he could even drive a car, he could fly a plane. On his sixteenth birthday, Envoy First Officer Paul Downing soloed his first flight. At this point in his…