Envoy Captain surprises pilot father with heartfelt letter
Envoy pilot Richard Thompson II recently upgraded to Captain, and before his father’s upcoming retirement as an airline pilot, he decided to surprise him with a letter of thanks for…
In the Air with the Lt. Dan Band
It was a concert months in the making, but if the cheering crowd was any indication, it was well worth the wait. With the sun setting under a balmy night…
Women With Wings: First Officer Amanda Tucker
It was supposed to be a routine overnight trip to Pensacola, Florida for Envoy First Officer Amanda Tucker. She was going to show what a day-in-the-life of an Envoy pilot…
When wearing pink matters
In October, among the leaves of yellow, orange and red, you can always find a little pink brightening up the day. That’s because October is Breast Cancer Awareness month and…
American Family Ties Bound to Puerto Rico
Frantically changing out of their uniforms in the Dallas-Fort Worth Airport (DFW) employee parking lot, husband and wife Envoy Flight Attendants John and Marianela Grace were in a rush to…
Envoy Flight Attendant “Never Has a Bad Day”
Imagine sitting in the cabin of an Embraer 175 about to reach your gate, and over the PA a flight attendant begins thanking the customers aboard the plane. When Envoy…
On the ground in MIA, human spirit thrives despite storms
When adversity hits hard, like hurricane Irma in Florida, people’s true character comes through. For the many Envoy employees at the Miami International Airport (MIA), altruism and goodwill shined bright.…
Lexington takes home Customer Cup for record third time
Since 2015 — when American Airlines began incorporating Envoy into the running for The Customer Cup award — one Envoy station, operating on the ramp and in the terminals, stands…
Envoy agent performs Heimlich, wins Real American Hero award
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he…
Over summer, Envoy Interns gain experience and knowledge
During the 2017 summer, twelve interns from colleges around the U.S. worked in various departments at Envoy Headquarters in Irving, Texas. For ten weeks, they were heavily involved in a wide array…