Double the Heroes in Northwest Arkansas
When trouble strikes, sometimes there’s no time for thinking; just doing. That's when heroes emerge. At Northwest Arkansas Regional Airport (XNA), two such heroes sprang into action when they were…
Heroes in Cedar Rapids
On Wednesday, February 14, the Envoy team in Cedar Rapids (CID) gathered for a mystery ‘all-hands’ meeting. “We’ve come a long way as a team, and this is a story…
Envoy agent performs Heimlich, wins Real American Hero award
On July 21, Passenger Services agent Jordan Woods was re-booking a line of passengers in Terminal B of Dallas-Fort Worth International Airport. He says that all of a sudden he…
A Real American Hero at DFW
“Can anyone help?!” someone screamed across the terminal. Without flinching, Envoy Lead Agent Presad Rennie ran over and saw a customer holding a choking toddler. Taking the child from his…