Silver Linings: MIA Lead Agent sends some care
James McKnight works in busy Miami International Airport (MIA) as an Envoy Customer Services Lead Agent, and every day he sees thousands and thousands of people. In such a fast-moving…
Silver Linings: Envoy employee joins church buddy system
At a time like this, when we're all facing the global threat of a coronavirus pandemic, it can be hard to find the good in all the bad going on…